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Lost Your Card?

Call our Customer Service Hotline at
1300 222 848 to deactivate your lost card.

Get a replacement card* at any
TGV Cinemas Nationwide.

(Identity Card required for verification)

*Terms and conditions apply.

Online Booking-related

I do not have a credit card, are there alternative payment methods to purchase TGV Cinemas movie tickets online?

Yes, alternative payment methods we have online are as below:

  • ATM cards (with Visa or MasterCard logo). Kindly note, some banks may require users to register for "Verified by Visa" or "MasterCard SecureCode" for security reasons before the ATM card can be used for online purchases. Please refer to the bank on how to register for the above mentioned.
  • Debit cards (cards with Visa or MasterCard logo). Kindly note, some banks may require users to register for "Verified by Visa" or "MasterCard SecureCode" for security reasons before the ATM card can be used for online purchases. Please refer to the bank on how to register for the above mentioned.
  • Internet banking facilities (Maybank2U, CIMBClicks, AmOnline (AmBank), Hong Leong Online, allianceonline, PBeBank.com, RHB Bank, Bank Islam)
  • To purchase using Bank Islam & PBeBank.com internet banking facilities, please select "FPX" from the "Payment Method" dropdown box.
  • iPay88 is TGV Cinemas' payment gateway provider and are a subsidiary of Mobile88.com (Kindly be informed that Mobile88.com will appear on your bank statement)

If my transaction failed during payment/check out process (for eg. I did not receive my booking number, payment failed, I was double charged)

Please email us at feedback@tgv.com.my with your contact number, full name, credit card number, issuing bank, transaction date, amount charged, cinema location booked for and email address registered with TGV Cinemas. Kindly DO NOT provide additional info which has not been requested as above.

If my transaction failed before payment process (for example, when keying in credit card details)

Please email us at feedback@tgv.com.my with your contact number, full name, credit card number, issuing bank, transaction date, amount charged, cinema location booked for, email address registered with TGV Cinemas and the error message displayed. Kindly DO NOT provide additional info which has not been requested as above.

I bought my ticket(s) via PayPal, what happens next?

An email containing your booking ID will be sent from TGV Cinemas to your email registered with Paypal, should you not receive this, kindly email feedback@tgv.com.my your name, contact, transaction ID and details of the movie you purchased.

I bought my ticket(s) via Maxis M-Money (Mobile), what happens next?

A SMS containing your booking ID will be sent to your mobile phone, should you not receive this, kindly email feedback@tgv.com.my your name, contact, reference number and details of the movie you purchased.

During the seat selection (online purchase), why can't I leave a seat in between?

Due to system limitation, we're not able to leave a seat in between during seat selection

What do I do if I didn't receive my booking ID?

Please email us at feedback@tgv.com.my your name, contact, movie details, cinema location, payment method & details and we will assist you accordingly.

How many people can 1x Beanie seat sit?

1x beanbag can sit 2 people

If I wish to watch a movie in the Beanie, for 2 persons, what quantity should I select during the purchase process?

Please select "1" as the quantity

What is the reservation phone number to call?

We are sorry however, phone/online reservation is no longer available

I have credit in my phone, why is it that my online transaction was unsuccessful?

Due to limitations set by Bank Negara, Mobile Network operators are not allowed to charge non-mobile purchases directly to their customers mobile prepaid balance.

I've just made my purchase online but have not received my booking ID

Please allow 10-15 minutes for email notification to be delivered (please also check your junk mailbox), if not received, kindly email us at feedback@tgv.com.my with your name, contact & details of the movie you purchased

What is secured 1-click payment?

Secured 1-click payment is a simple and easy way for you to save your credit card credentials. Secured 1-click payment will ease the payment processes, especially if you buy tickets frequently or purchasing from your mobile devices.