1. Is the movie "Karuppu" being postponed?
Yes, the release of "Karuppu" has been postponed by the film’s distributors until further notice.
2. When will the movie “Karuppu” be released?
We are currently awaiting further updates from the movie distributor. Once the new release date is confirmed, we will share the updates through our website, mobile app and social media accounts.
3. Do I need to apply for a refund myself?
No.
Online purchases (via website and mobile app):
We will have processed a full refund for your payment. The refund will be reflected in your payment account at the earliest possible date.
• e-Wallet (TNGD, GrabPay, ShopeePay, Boost, etc.): 1 - 3 working days
• Online Banking (FPX) or Debit Card: 3 - 7 working days
• Credit Card: 3 - 21 working days
Kiosk/Counter purchases:
Please collect your refund at your purchase location as soon as you can.
4. What happens if I don't see my refund after a specific time?
If the refund does not appear in your payment account, please reach out to us at
[email protected] with your booking and payment details. Our team will be happy to assist you.
5. What will happen to the MovieMoney I used for this booking?
The MovieMoney will be credited back to your MovieClub account within 24 hours.
6. What will happen to the voucher I used for this booking?
We will issue a replacement voucher to you within 3 working days.
7. I bought a popcorn combo together with my ticket. Is that refunded too?
Yes, we have processed a full refund for your payment for both the ticket and food/drinks.
8. Does the refund include the booking fee?
Yes, your booking fee will also be refunded.
9. Can I keep my current seat for when the movie eventually comes out?
Due to the movie being postponed indefinitely, all bookings have been cancelled and refunded. You will need to make a new booking once the new release date is announced.
10. Can I exchange my refund ticket for another movie instead?
Once your refund is processed, you are more than welcome to book tickets for any other movie currently showing.
11. I need further assistance. Who should I contact?
Please reach out to us at
[email protected] with your booking details. Our team will be happy to assist you.